Basic Terms & Conditions
1. Waiver of Liability
Release and Indemnify
- I understand that the risk from injury from activities carried out at True Woman’s Fitness or any True Woman’s Fitness club is significant, including permanent paralysis and death, and I knowingly and freely assume all such risks, both known and unknown.
- I acknowledge that all risks associated with using exercise equipment in True Woman’s Fitness with or without the aid and supervision of staff members on the premises.
- I understand that True Woman’s Fitness is a privately owned fitness club and hereby release, indemnify, and hold harmless the club and proprietors, and their respective owners, officers, managers and affiliates, agents, contractors and employees (“releasees”) with respect to any claim or demand which may arise in respect of any injury, disability, death, or loss or damage to any person or property, whether arising from the negligence of the releases or otherwise.
- This may arise out of or in connection with my use of the equipment or the facilities at the club premises or any incident that occurs while using the club’s facilities or engaging in club activities, on or off the club premises, or otherwise related to my club membership.
- I will keep the Releasees indemnified against all claims, actions, losses and expenses of any nature which the Releasees may suffer or incur or for which the Releasees may become liable in respect of or arising out of:
- a) The neglect or careless use or misuse by myself or any guest under my control of the club facilities or equipment.
- b) Any accident or damage to property or persons arising from any occurrence in or near the Club’s facilities, solely or in part by reason of any act or omission by myself or any guest under my control.
- I expressly agree that this release is intended to be as broad and inclusive as permitted by the law, and if a portion of this release is held invalid, the balance shall remain in full force and effect.
- This release shall apply to my heirs and assigns and in the case of a family membership, to any minor included in my membership and on whose behalf I hereby sign as parent/guardian.
- I understand that the club is relying on this release in agreeing to enter into this Agreement.
2. Health & Safety
- We reserve the right to refuse entry if we feel that your health and safety is at risk.
- We ask you to comply with all reasonable requests from staff that relate to either your own or another member’s health and safety.
- Failure to do so may result in termination of your membership.
- Should this be the case, no refunds of any fees paid will be applicable.
3. Health & Safety Induction
All members must attend a health and safety gym induction.
During this induction, we will:
- Conduct a baseline health check.
- Demonstrate the basic health and safety features of the facility.
- Demonstrate basic use of the cardio equipment.
Note: To gain maximum results from your membership, you should book in for extra sessions with a trainer or enrol in one of our group training or nutrition courses.
During your baseline health check, we may find pre-existing conditions detrimental to your ability to use the facility safely (e.g. unusually or dangerously high blood pressure). In this case, we will notify you and request clearance from your medical professional.
4. Acceptance of My Place in the Induction
- You will need to make a booking at reception for this appointment within the first week of signing up online.
- If you fail to do so you will automatically waive this by agreeing to the waiver, membership, and all its terms and conditions.
5. Waiver of My Place in the Induction
- I do not wish to attend my free health and safety induction.
- I understand that by not attending, I may be putting myself at risk of injury through incorrect use of equipment.
6. Vaccinations at True Woman’s Fitness
- Vaccinations are not currently mandatory.
- If vaccinations are to become mandatory at True Woman’s Fitness, and you choose not to provide proof, your contract will not be void.
7. Freezing of Membership
- Memberships may be frozen for illness, injury, pregnancy or overseas travel (with proof such as a doctor’s certificate or travel documents).
- Minimum freeze: 1 month. Maximum: 6 months within your minimum term. Pregnancy: up to 12 months. Extensions beyond this are at club’s discretion.
- Freezes cannot be backdated.
- All overdue fees must be cleared before placing a hold.
- Suspensions extend your minimum contract term by the length of the hold.
- Memberships automatically reactivate at the end of the freeze. It is your responsibility to ensure funds are available.
- Reactivation may be charged on a pro-rata basis.
- Freeze requests require 7 days’ notice and must be emailed to hamilton@truewoman.co.nz.
8. Membership Fee Increase
- True Woman’s Fitness reserves the right to change membership fees.
- Members will be given at least 30 days’ notice at the most current address on file.
9. Termination of Membership
- Early termination within contract term: fee of $200 or 25% of the remaining balance (whichever is less).
- All overdue balances must be cleared before cancellation.
- Cancellations require 7 days’ notice in writing to hamilton@truewoman.co.nz
- Notice period is 10 working days. All debits within this period will still be processed.
10. Payments by Direct Debit (Debit Success)
- $39 one-off admin fee with first payment.
- Reversed payments: $19.95 fee.
- By signing, you agree to Debit Success’ terms & conditions.
11. Debt Collection Action
- Defaults may result in referral to debt collection agencies.
- Additional $25 admin fee and approx. 25% commission will apply.
12. Transferring Membership
- Memberships may be transferred (at club discretion) with a $50 transfer fee.
13. Electronic Correspondence
- You agree to receive relevant emails and texts. You may opt out at any time.
14. Filming & Photos in the Gym
- Filming for social media is permitted. If uncomfortable, please notify the person filming.
15. Security Cameras
The gym is monitored by security cameras at all times.
16. Children
Children are not permitted unless attending a relevant class with a guardian (during staffed hours).
17. Inappropriate Behavior
- Any abusive, demeaning, or harassing behaviour will result in a $200 fine and suspension until paid.
18. Equipment
- Do not unplug, remove, or tamper with equipment. Breaches result in a $200 fine plus replacement costs.
19. Etiquette & Attire
- Return weights and wipe down equipment.
- No smoking, alcohol, or drug use.
- Appropriate clothing and footwear are required.
20. Refunds
- Membership fees are non-refundable.
- Prepaid memberships may be transferred.
21. Membership Barcode Cards
- Swipe card required on entry.
- Cards are personal.
- Replacement fee: $4.
22. 24hr Access
- Upgrade available: +$2/week + $40 tag fee.
- Unauthorised entry results in a $200 fine.
23. Tailgating Access
- Allowing others to enter with your swipe card will result in a $200 fine and suspension until paid.
24. Change of Business Name or Location
- A relocation within 4km, ownership change, or name change does not void your contract.
25. Amendments
True Woman’s Fitness reserves the right to vary these conditions.
By continuing, you are agreeing to all of the terms and conditions.
